FootLocker: Customer Service Not

I went to my local FootLocker store (Woden, ACT, Australia) at lunchtime today – my better half thinks that I need some black casual shoes to go with my new shirt… I’ll take her word for that

Anyhow, there were three staff in their late teens visible. The two women were leaning over a display stand talking to some teenage boys, and the male staff member was slouched against the back of the counter talking to another teenager. I waited for a couple of minutes, and after the women stopped talking to what looked like their friends, both disappeared. Almost into thin air. I’m guessing, by the amount of money not changing hands, that nobody was really interested in doing their jobs there today. For a moment there, I had a New Balance walking shoe that I wanted in one hand and my wallet in the other. I put the shoe back and left, never to return.

OK, so the working day is over now, and I went to the footlocker.com.au website. Surprise surprise, it is just plain unavailable.

FootLocker management, if you get to read this, please rest assured that you have some issues…. Tash Hughes says that every dissatisfied customer will tell 10 other people, and there must be a lot of people out there who are telling 10 others about you.

Cheers, Andrew

~ by facibus on January 16, 2007.